BATISTONE STORE POLICIES
PRIVACY POLICY
BATISTONE USA respects and protects the privacy of our customers. All personal information
collected on our website is strictly confidential. We do not sell, reuse, rent, disclose or loan
any information. We use your information only to complete your order and ensure a successful
online shopping experience.
CHILDREN”S PRIVACY POLICY
While we understand some children would like to use BATISTONE USA products, we do not
solicit to anyone under the age of 18. Should a child like to use our products we request that a
parent or legal guardian place the order for them. If we discover that an order has been placed
by a minor, the order will not be processed. If a parent or legal guardian discovers a child has
placed an order without consent, please Click Here to contact us by email to
resolve the issue.
SECURE ONLINE SHOPPING
Shopping at BATISTONE.com is 100% secure. We maintain a secure server that encrypts your
information for privacy and security. Your credit card will not be charged until your order has
been processed and ready to ship.
PAYMENT POLICY
We accept the following credit cards:
All credit card charges will appear as BATISTONE USA. Your credit card will not be charged until your order has been processed and ready to ship.
SHIPPING POLICY
BATISTONE USA orders are normally processed and shipped within 24 hours. Your order will be shipped via
UPS or USPS at no cost to you. You will get a tracking number when you receive your "Order and Delivery Confirmation" e-mail.
You will be able to track your package through UPS
or USPS directly.
Should you have a need to have your order shipped by another carrier, please Click Here to contact us via e-mail to make
arrangements. Shipping fees will apply. We do not take responsibility for carrier delays or delays due to incorrect addresses.
We can only ship orders to addresses in the United States and Canada.
Our packages ship in white boxes or padded envelopes only . For discreet shopping our packages will have only
the necessary shipping information and our logo, “BATISTONE - makes the difference” on them.
Should you decide to return your purchase, original shipping charges will deducted from your refund.
EXCHANGE POLICY
BATISTONE USA prides itself on it’s 100% Satisfaction Guarantee. We will gladly process your
exchange provided the product has been unopened. Should you find that a product is defective after
opening it, please Click Here
to contact us via e-mail for instructions. Please note: NO EXCHANGES AFTER 30 DAYS!
If for some reason, you need to exchange a product, simply return it to us. We ask that you
include your order number along with a note requesting what you would prefer and the reason
for the exchange.
Please MAIL your returns to:
Batistone USA
P.O. Box 7
Tylersport · PA · 18971
RETURN POLICY
Only completely unopened products and packages are eligible for return. Please
Click Here
to contact us via e-mail for return instructions.
Should you decide to return your purchase, original shipping charges will be deducted from
your refund. Please note: NO RETURNS OR EXCHANGES AFTER 30 DAYS!
CANCELLATION POLICY
BATISTONE USA normally processes and ships orders within 24 hours.
Should you wish to cancel your order BEFORE or AFTER receiving your “Order and Delivery
Confirmation” email, and it is less than 24 hours since you placed your original order, please
Click Here
to contact us via e-mail. We will do everything we can to stop your
shipment. We’ll contact you to advise if we were successful or how to return the package..
Please see our RETURN POLICY for orders that are cancelled after they have shipped.
Your credit card will be charged only when the order has been processed and ready to ship
ORDER PROCESSING AND ORDER CHANGES
BATISTONE USA normally processes and ships orders within 24 hours
Should you wish to change your to order BEFORE or AFTER receiving your “Order and
Delivery Confirmation“ email, and it is less than 24 hours since you placed your original order, please
Click Here
to contact us via e-mail. We will do everything we can to change your
order prior to shipment. We’ll contact you to advise if we were successful or how to return
unwanted products and request different ones.
Your credit card will be charged only when the order has been processed and ready to ship.
Gift Certificates
BATISTONE USA Gift Certificates are non refundable . All gift certificares and unused portions of gift
certificates expire one (1) year from the date of issuance.They can only be redeemed through www.Batistone.com.
They can be applied to all charges on an order. Gift certificates are not redeemable for cash. If an
order exceeds the amount of the gift certificate, the balance must be paid for by credit card or PayPal.
Should you lose your certificate, please Click Here to contact us. With valid information, we should be able to locate it for you.
FRAUD AND THEFT
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.
POLICY CHANGES
BATISTONE USA reserves the right to make changes to these policies at their discretion. Please
check this page often for updated information.
CONTACT US
Should you need to reach us you can contact us via mail, phone or e-mail:
Batistone USA
P.O. Box 7
Tylersport · PA · 18971
267.329.8155
Contact Us by Email
BUSINESS HOURS
Our normal Business Hours are Monday - Friday 8:00am until 4:00pm EST. Closed all major
holidays. Our phones lines are usually very busy so it is best to e-mail us. We will respond as soon as
possible.
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